Overview
A clear channel for Nigerian electricity consumers to understand their rights, report service issues, and hold DisCos accountable.
The challenge
Electricity consumers rarely know what they are entitled to, and complaints disappear into channels with no visibility or follow-up.
What we did
- Translated consumer rights and DisCo obligations into plain, actionable language.
- Built a structured issue-reporting flow that produces a usable record.
- Made the platform web-first so it works on any phone without an install.
- Designed reporting around accountability and transparency, not just venting.
The outcome
Consumers get an accessible way to know their rights and file issues that leave a traceable record.